Last updated: 29 June 2026
1. Who We Are
The Sustainable Health and Education Initiative ("SHEI") is a registered non-governmental organisation based in Ghana. This Privacy Policy explains how we collect, use, and protect personal information when you interact with our website or donate to our programmes.
Our website address is: https://sheighana.org
2. Data We Collect
We collect personal information in the following situations:
Donations
- Full name and email address
- Phone number (optional)
- Donation amount and programme preference
- Payment information — processed by Paystack; SHEI does not store card details
Contact & Enquiry Forms
- Name, email address, and phone number
- Message content
Volunteer & Partner Applications
- Name, email, phone, and area of interest
- Any documents you choose to upload
Newsletter Subscriptions
Website Usage (Analytics)
- Anonymised data on page visits, browser type, and device — collected via Google Analytics 4 (if enabled)
3. How We Use Your Data
We use the information we collect to:
- Process your donation and send a receipt
- Respond to enquiries and volunteer applications
- Send programme updates and impact reports (only if you subscribe or consent)
- Improve our website and user experience
- Meet legal and regulatory obligations
We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.
4. Legal Basis for Processing
We process your data on the following legal grounds:
- Contract: to fulfil a donation transaction or respond to your request
- Legitimate interest: to communicate impact to existing supporters and improve our services
- Consent: for newsletter subscriptions and non-essential cookies
- Legal obligation: to maintain financial records as required by Ghanaian NGO regulations
5. Who We Share Data With
We only share your data with trusted third parties necessary to operate our services:
- Paystack — payment processing for donations
- Google Analytics — anonymised website analytics (if enabled)
- Email service providers — for sending receipts and newsletters
All third parties are required to keep your information secure and may only use it for the specified purpose.
6. Data Retention
- Donation records — retained for 7 years for accounting and regulatory purposes
- Contact form submissions — retained for 2 years then deleted
- Newsletter subscriptions — retained until you unsubscribe
- Analytics data — retained in Google Analytics per their standard data retention settings
7. Your Rights
You have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate data
- Erasure — request deletion of your data (subject to legal retention obligations)
- Restriction — ask us to limit how we use your data
- Objection — object to processing based on legitimate interest
- Portability — receive your data in a structured, machine-readable format
- Withdraw consent — at any time for consent-based processing (e.g. newsletters)
To exercise any of these rights, contact us at info@sheighana.org. We will respond within 30 days.
8. Cookies
Our website uses the following types of cookies:
- Strictly necessary cookies — required for the website to function (e.g. WordPress session cookies). These cannot be disabled.
- Analytics cookies — used by Google Analytics to understand how visitors use the site. These are only set with your consent.
You can control cookies through your browser settings. Disabling certain cookies may affect your experience on the site.
9. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted via SSL and processed by Paystack's secure infrastructure. However, no method of transmission over the internet is 100% secure.
10. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically. Continued use of the website after changes constitutes acceptance of the updated policy.